Customer Letter

Date 25th April, 2012

Name/Title Mary Roe
Address 795 E Dragram
City, State, Zip Code Tucson, AZ, 85705

Dear Sir or Madam,

Good day. This letter is to inform you that we have received the letter that you sent us regarding your payment for your last month’s credit bill. However, I am afraid to inform you that the payment was not in the envelope so we haven’t processed your payment yet.

We assume that you may have just forgotten to include the money, so we are giving you until next week to send us your payment. For faster processing of your payment, you can also go to our office personally to have your account processed in real time. As a part of our terms and agreement, we will be forced to charge you with penalty fee if you exceed our one-week deadline.

We appreciate doing business with you. We are looking forward to serving you in the future. Please feel free to contact us at 123-4567 should you have any concerns.
Thank you very much and have a nice day.