Business Complaint Apology Letter

Date 25th April, 2012

Name/Title Mary Roe
Address 795 E Dragram
City, State, Zip Code Tucson, AZ, 85705

Dear Mary,

I would like to sincerely apologize for XYZ company’s handing of your complaint regarding the actions of our cleaning crew on October 1st.

The XYZ company would like to assure that the situation will not happen again.

We value you as one of our best customers and please accept the enclosed discount coupons as a token of our sincere apologies. For any assistance in future, you may contact me at _________ [phone no.]


[Accounts Department]